"Today's reply regarding concern about non-extant access to Welsh Health services........View call (873528) (requires network and login access) View progress (requires network access)
Caller:MM (regarding access for deaf people).
Service Point call 873528 has now been closed - 08-May-12 13:05
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Rather than respond, they remove the only access they provided !
Recommendations for our access (re-hashed from 1985 reprinted May 2012 !). And a reply !
Facts:
There are 480,000 deaf and hard of hearing people in Wales. 70% of people aged 70 have hearing loss.
35% of deaf and hard of hearing people have been left unclear about their condition because of difficulties communicating with their GP or nurse.
70% of BSL users admitted to A&E were not provided with a BSL/English interpreter to help them communicate.
100,000 blind and partially sighted people in Wales, high users of NHS services both ophthalmology and other services and high degree of multiple morbidity.
59% of medical staff have not received visual impairment awareness training.
86% of blind and partially sighted people cannot read their appointment letters, only 17% are given information about the treatment available, 1 in 3 always or sometimes feel forgotten.
Their 'Cure':
1. Healthcare organisations should recognise that ineffective communication with patients with sensory loss is a patient safety issue that can have serious implications for both patient and health organisations
2. The communication needs of people with sensory loss should be captured on the NHS patient record to help staff understand and meet individual needs when they attend a health setting.
3. All healthcare organisations should have an Accessible Information Policy outlining how the communication needs of all patients are to be met including the needs of people with sensory loss.
4. The partnership approach between Healthcare Inspectorate Wales and people with sensory loss in Wales should be continued through recruitment of people with sensory loss onto the lay reviewer panel. The specific information gathered on services for people with sensory loss should be published on an annual basis by the NHS Centre for Equality and Human Rights to ensure the improvements recommended are implemented and are benefitting patients.
5. As part of this work, Doing Well, Doing Better: Standards for Health Services in Wales reflect the needs of people with sensory loss through the inclusion of specific recommendations in the supporting guidance underpinning the standards. This guidance should be used by health bodies to ensure they are delivering services that meet the needs of people with sensory loss. This guidance should be updated annually by the Health and Social Services Directorate, RNID and RNIB to ensure it is fit for purpose.
6. Community Health Councils should ensure that their annual reviews of every major acute hospital in Wales specifically cover the needs of people with sensory loss. The review teams should include people with sensory loss.
7. Health boards should work with RNID and RNIB to develop accreditation for delivering accessible services to people with sensory loss.
8. The NHS should work with sensory loss organisations in Wales on a promotional campaign to engage with patients who have sensory loss and to explain how the complaints process can work for them.
9. The NHS should provide all new employees with training in communicating with people with sensory loss ensuring that front line staff in services which have high numbers of people with sensory loss using them are aware of and able to meet the communication needs of people with sensory loss.
Welsh/Cymraeg
Argymhellion ar gyfer ein mynediad (ail-stwnsio ailargraffwyd o 1985 Mai 2012!).
Ffeithiau:
Mae 480,000 fyddar a thrwm eu clyw yng Nghymru. 70% o bobl 70 oed wedi colli eu clyw.
35% o bobl yn clywed pobl fyddar a thrwm wedi cael eu gadael yn aneglur ynghylch eu cyflwr oherwydd anawsterau cyfathrebu gyda'u meddyg teulu neu nyrs.
70% o'r defnyddwyr BSL derbyn i beidio A & E Rhoddwyd dehonglydd BSL / Saesneg i'w helpu i gyfathrebu.
100,000 o bobl ddall a rhannol ddall yng Nghymru, defnyddwyr uchel o wasanaethau GIG, offthalmoleg a gwasanaethau eraill a lefel uchel o afiachusrwydd lluosog.
Nid oedd 59% o'r staff meddygol wedi cael nam ar y golwg hyfforddiant ymwybyddiaeth.
Ni all 86% o bobl ddall a rhannol ddall darllen eu llythyrau apwyntiad, dim ond 17% yn cael gwybodaeth am y driniaeth sydd ar gael, 1 o bob 3 neu weithiau bob amser yn teimlo yn angof.
Mae eu 'Cure':
1. Dylai sefydliadau gofal iechyd yn cydnabod bod cyfathrebu aneffeithiol â chleifion sydd â nam ar y synhwyrau yn fater diogelwch cleifion a all gael goblygiadau difrifol i ddau sefydliad cleifion ac iechyd
2. Dylai anghenion cyfathrebu o bobl sydd â nam ar y synhwyrau yn cael ei ddal ar y cofnod o gleifion y GIG i helpu staff i ddeall a diwallu anghenion unigol pan fyddant yn mynychu lleoliad iechyd.
3. Dylai pob sefydliad gofal iechyd yn cael Polisi Gwybodaeth Hygyrch yn amlinellu sut y caiff anghenion cyfathrebu pob claf yn cael eu diwallu gan gynnwys anghenion y bobl sydd â nam ar y synhwyrau.
4. Dylai'r dull partneriaeth rhwng Arolygiaeth Gofal Iechyd Cymru ac yn bobl sydd â nam ar y synhwyrau yng Nghymru yn parhau drwy recriwtio pobl sydd wedi colli synhwyrau ar yr adolygydd lleyg panel. Dylai'r wybodaeth a gesglir benodol ar wasanaethau i bobl â nam synhwyraidd yn cael ei gyhoeddi bob blwyddyn gan y Ganolfan GIG dros Gydraddoldeb a Hawliau Dynol i sicrhau bod y gwelliannau a argymhellir yn cael eu gweithredu ac yn gleifion elwa.
5. Fel rhan o'r gwaith hwn, Gwneud yn Dda, Gwneud yn Well: Safonau ar gyfer Gwasanaethau Iechyd yng Nghymru adlewyrchu anghenion pobl sydd wedi colli synhwyrau drwy gynnwys argymhellion penodol yn yr arweiniad ategol sy'n sail i'r safonau. Dylai'r arweiniad hwn gael ei ddefnyddio gan gyrff iechyd i sicrhau eu bod yn darparu gwasanaethau sy'n diwallu anghenion pobl â cholled synhwyraidd. Dylai'r arweiniad hwn yn cael ei ddiweddaru bob blwyddyn gan y Gyfarwyddiaeth Iechyd a Gwasanaethau Cymdeithasol, RNID ac RNIB i sicrhau ei fod yn addas i'r diben.
6. Dylai Cynghorau Iechyd Cymuned yn sicrhau bod eu hadolygiadau blynyddol o bob ysbyty gofal aciwt mawr yng Nghymru yn benodol yn cynnwys anghenion pobl â cholled synhwyraidd. Dylai'r timau adolygu yn cynnwys pobl â cholled synhwyraidd.
7. Dylai byrddau Iechyd yn gweithio gyda'r RNID ac RNIB i ddatblygu achrediad ar gyfer darparu gwasanaethau hygyrch i bobl sydd â nam ar y synhwyrau.
8. Dylai'r GIG yn gweithio gyda sefydliadau cholled synhwyraidd yng Nghymru ar ymgyrch hyrwyddo i ymgysylltu â chleifion sydd â nam synhwyraidd ac esbonio sut y gall y broses gwyno yn gweithio ar eu cyfer.
9. Dylai'r GIG ddarparu'r holl weithwyr newydd gyda hyfforddiant yn cyfathrebu â phobl sydd â nam ar y synhwyrau gan sicrhau bod staff rheng flaen yn y gwasanaethau sydd â nifer uchel o bobl sydd â nam ar y synhwyrau yn eu defnyddio yn ymwybodol o ac yn gallu diwallu anghenion cyfathrebu o bobl sydd â nam ar y synhwyrau.